Refund Policy
At Dermal Glow Spa, client satisfaction is our top priority. While we do our best to deliver excellent service, we understand that things can sometimes go wrong. Here's our policy on refunds and service adjustments:
-
Services Rendered: Due to the nature of personal care services, we do not offer refunds for completed treatments. If you are unsatisfied with your service, please let us know within 48 hours so we can work with you to find a solution, such as a follow-up appointment or touch-up.
-
Prepaid Packages & Deposits: Payments made in advance for services or packages are non-refundable but may be transferred to a different treatment or shared with another client, subject to approval.
-
Missed Appointments & Late Cancellations: Appointments canceled with less than 48 hours’ notice or missed without notification (no-shows) are non-refundable. A fee may be charged or your deposit withheld.
-
Product Refunds: Unopened retail products may be returned within 7 days of purchase with a valid receipt. Opened or used products are not eligible for return due to hygiene and safety protocols.
If you have any concerns regarding your experience, please reach out to us directly at dermalglowspa@gmail.com. We are committed to resolving issues with professionalism and care.